PRIMARY FUNCTION

Under the supervision of the Clinic Director, the receptionist is responsible for answering incoming calls, greeting clients and visitors, checking clients in and ring clients out, take/change/cancel appointments, maintain lobby area, light administrative work and other duties assigned. The position will be 15-20 hours/week, including some Saturdays and Sundays.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Answer incoming calls
• Greet clients and visitors
• Check clients in and ring clients out
• Take, change and cancel appointments
• Maintain the company’s lobby area
• Perform administrative duties-data entry, filing, sticking supplies
• Maintain a positive attitude and excellent customer service
• Other duties as assigned
• Abide by all LHAA policies and procedures in the LHAA Employee Handbook

EXPERIENCE & QUALFICATIONS

• Superior administrative, communication, organizational, interpersonal, and analytical skills
• Knowledge of current technology tools
• Prior reception/administrative work a plus

KNOWLEDGE, SKILLS & ABILITIES

• Enthusiasm, good attitude, trustworthiness, personal integrity, and honesty
• Customer service skills, communication skills
• Microsoft Word, Excel, data entry
• Professionalism
• Confidentiality of client paperwork, as in compliance with state law

PHYSICAL REQUIREMENTS

• Able to sit and work at least a 6 hour shift
• Able to lift 10 pounds (supplies needed to stock the clinic)

ACCOUNTABILITY/GOALS

• This position is accountable to the Clinic Director
• Help build and maintain clientele through excellent booking skills
• Provide consistent customer/client care
• Continue display of dependability and excellent communication skills