Latest Information on the Reopening of LHAA
Our Commitment to the Health and Safety of Our Clients and Staff
Our top priority is the health and safety of you, our clients, and staff. At LHAA, we view massage therapy as an integral component of health and wellness and we are focusing on the importance of offering our services as safely as possible.
The Governor has given the authorization, and provided minimum requirements, for the Massage Therapy profession to reopen on May 25, 2020. We are incorporating those requirements, as well as LHAA additional measures, to take every step possible to provide a clean and safe environment for everyone. Our massage clinic is open and appointments can be booked online, through the LHAA app, or by calling the clinic. Upon reopening, we will be operating on a limited schedule and will build from there.
Below is an outline of some of our new protocols, including what we will need from clients, as well as measures we are taking to provide a safe and clean environment for everyone.
Help we need from you to keep everyone healthy and safe
- LHAA asks that if you or anyone in your household has traveled out of state to please postpone your visit to LHAA for 2 weeks upon your return to KY.
- Clients will need to schedule and pay for their appointment online, the LHAA app, or over the phone. We will not be scheduling appointments nor taking payments in person.
- Clients will need to fill out a new intake form online via the LHAA website. We anticipate having the intake form available via our app soon.
- Upon scheduling your appointment and receiving appointment notifications/reminders via text or email, you will need to answer several COVID-19 intake questions and provide an informed consent statement.
- Upon arrival at LHAA, clients will wait in their car when they arrive. They will receive a text when it is time to enter the building for their appointment.
- Your massage therapist will greet you at the door, and prior to entry to the building, the therapist will take your temperature using a non-contact forehead thermometer and ask the COVID-19 intake questions.
- Clients are required to wear a mask while they are at LHAA.
- Staff and clients will practice social distancing for the short time clients are in common areas.
- If you are a new client and are unable to complete paperwork before the appointment, you will fill out paperwork and attestations of 14 days free of temperature and virus symptoms.
- Clients and therapists will wash their hands before going into the treatment room.
Other healthy massage protocols we will be implementing include:
- Limiting the number of clients in the building at any one time to 5.
- Cleaning staff will be thoroughly sanitizing each treatment room and common area after each session.
- Non permeable table liners we be used and replaced for every session.
- We will be following all CDC guidelines with regard to cleaning and disinfectant requirement.
For a complete listing of LHAA protocols, the State’s Requirements for Massage Therapy, and other resources, please click on the buttons below.
We realize this is a new way for all of us. We hope you know this is for everyone’s well being, both yours and our staff’s, and we appreciate your adapting to our new ways of keeping everyone safe. To incorporate all of these new requirements it unfortunately has added a great deal of costs in providing you a quality massage. With that in mind, the price for any type or length of massage will be going up by $5. We will continue to offer you the same high quality massage with even more safety protocols to keep you healthy.
When will LHAA be reopening?
Our massage clinic is now open!
Will there be a revised scheduled and if so, what are the new hours?
Currently our schedule, starting June 3rd, will be Wednesday – Friday 1-9pm and Saturday 10-6. This schedule will be evolving as we phase in more therapists.
What are the COVID intake questions, and what is the informed consent?
- Have you had a fever in the last 24 hours of 100°F or above?
- Do you now, or have you recently had, any respiratory or flu symptoms, sore throat, or shortness of breath?
- Have you been in contact with anyone in the last 14 days who has been diagnosed with COVID-19 or has coronavirus-type symptoms?
I understand that, because massage therapy work involves maintained touch and close physical proximity over an extended period of time, there may be an elevated risk of disease transmission, including COVID-19. By signing this form, I acknowledge that I am aware of the risks involved and give consent to receive massage and bodywork from this practitioner.
What preventative measures is LHAA taking to prevent the spread of COVID-19 and other viruses, sicknesses or germs?
We have increased our actions drastically for our opening and closing cleaning and disinfectant responsibilities to ensure we are taking extra care with more surfaces that usually were cleaned on a weekly basis, we now include those in our daily routines like our reception/check out station, and our entry ways including the doors, rugs, floors, etc. On top of working harder during closing and opening we have also implicated cleaning and disinfecting hourly or extensively after each client, each therapist will be assigned 2 rooms, after the first client the room will be sanitized twice before the next use, we have extended our turnaround times between each client to best prepare for the next and to allow us extra time to make sure each surface, and other necessary items are completely sanitized and clean and put away at that very instant. We have always followed our state board guidelines for best sanitation and disinfecting practices, but have taken those guides a step further with following CDC recommendations as well to best protect ourselves and our customers.
Do I have to wear a mask? Why do I have to wear a mask?
Yes, in order for us all to remain healthy and for LHAA to remain open we have implicated the new rules of masks being worn to best protect ourselves and our great customers. Service providers within the business will also be wearing masks, we understand it can be uncomfortable but at this time we must participate in the recommendations that the CDC is providing.
Why do I have to have an appointment? Why are you not taking walk-ins?
We have decided to temporarily mandate appointments to ensure we are following the CDC guidelines and recommendations for the amount of people we have in the space at one time. This will help us to better plan and prepare for the day to ensure we are promoting the best health and wellness for ourselves and our customers. Allowing walk-ins during this time would not allow us to control the number of customers we have in LHAA and may not allow us enough time between services to properly clean, sanitize, and disinfect which is too much of a risk at this time. We hope to be able to allow walk-ins once again when the CDC recommendations have been updated and it allows us to do so.
What are your plans to protect me and yourself since the service I am booking cannot be conducted 6 feet away?
Our clinic has implicated new rules, recommendations, and guidelines to help us all stay as healthy as possible. Some of these new rules include all of our service providers and guests must wear masks at all times. We will also be wearing gloves during services we typically would not to prevent the transfer of germs and we will also be changing our gloves immediately after contamination as we know that just wearing the same set of gloves multiple times or after contamination is not recommended or beneficial. As service providers, we will be washing our hands even more so than before and using sanitizer in between hand washing as well and we are encouraging the same for our guests. Your service provider will now also be wearing additional PPE items such as masks and aprons.
What cleaning products are you using?
We are using state board compliant cleaning products that are EPA registered and have been tested for safety and effectiveness. Re-Juv-Nal a CDC, OSHA and EPA cleaner along with bleach, alcohol and Lysol.
Will you be supplying masks and/or gloves for customers?
All customers and employees are required to wear a mask while in the building at all times. Therapists are required to wear gloves but clients are not. You can not receive your treatment without a mask.
We will be monitoring announcements and mandates and update this timeline to the best of our ability.
PLEASE NOTE: Due to COVID-19, the remaining 2020 Continuing Education & Personal Development workshops are canceled. We hope everyone stays well in the meantime and hope to resume workshops as normal in 2021.